Kings Privacy Policy

At Kings Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, use our Kings Casino app, register for an account, or engage with our games and services. By using Kings Casino, you consent to the practices described in this policy, and we encourage you to read it carefully before you complete your Kings register process.

Kings Casino is operated by ProgressPlay Limited (registration number C58305), Soho Office 3A, Punchbowl Centre, Elia Zammit Street, St Julian's STJ 3154, Malta. We operate under UK Gambling Commission account 39335 and Malta Gaming Authority licence MGA/B2C/231/2012, issued 16 April 2013. We are bound by strict regulatory obligations and applicable data protection legislation, including UK GDPR, when processing your personal information.

Information We Collect

When you complete your Kings casino login or open a new account with us, we collect certain categories of personal data to provide our services safely and effectively.

• We collect identity information such as your full name, date of birth, and residential address to verify your identity and confirm your eligibility to play.
• We collect contact details including your email address and phone number, used to communicate account updates, Kings bonus offers and support responses.
• We collect financial information such as payment card details, e-wallet identifiers and transaction history whenever you make a Kings deposit or request a Kings withdrawal.
• We collect technical data including your IP address, device type, browser information and geolocation data, particularly when you access Kings Casino login through our mobile Kings app.
• We collect behavioural data, such as your gameplay activity across Kings slots, our Kings live casino tables, and sportsbook markets, along with your use of any Kings bonus code or Kings promo code you redeem.

How We Use Your Personal Data

We use the information we collect for a number of legitimate business and regulatory purposes. Our aim is to keep our platform secure, compliant, and enjoyable for every player.

• We use your data to verify your identity, age and location, ensuring that only eligible players from the United Kingdom, and where applicable New Zealand, Ireland or South Africa, can access our services.
• We use your financial details to process deposits and withdrawals, including verifying payment methods before releasing any pending cashout.
• We use your contact information to send you promotional material, such as details of a Kings casino bonus, Kings free spins offers, or updates to our Rewards Programme, unless you have opted out of marketing communications.
• We use behavioural and technical data to detect fraud, prevent underage gambling, and identify signs of problem gambling so that we can intervene where necessary.
• We use aggregated data to improve our website, our Kings casino app, and the overall gaming experience we provide.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience while using Kings Casino. Cookies help us remember your preferences, keep you securely logged in during your Kings login session, and analyse how our website and Kings casino app are used. You can control cookie settings through your browser, although disabling certain cookies may affect the functionality of our services. For further detail, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with selected partners where necessary to operate our business responsibly.

• We share data with regulatory bodies, including the UK Gambling Commission and the Malta Gaming Authority, to comply with our licensing obligations.
• We share data with payment providers such as Visa, Mastercard, PayPal, Skrill, Neteller, Payz, Paysafecard, Neosurf and Trustly to process your Kings deposit and Kings withdrawal requests securely.
• We share data with identity verification and fraud prevention services to confirm your eligibility and protect our platform from misuse.
• We share data with game providers, including Play'n GO, Evolution, Pragmatic Play, Games Global, Playtech and NetEnt, strictly for the purposes of delivering our Kings slots and Kings live casino content.
• We may share data with law enforcement or courts where legally required to do so.

Data Security

We take the security of your personal information seriously and apply industry-standard technical and organisational measures to protect it against unauthorised access, loss, or misuse. We encrypt sensitive financial data, restrict internal access to personal information, and regularly review our systems to identify potential vulnerabilities. Despite these measures, we cannot guarantee absolute security of data transmitted over the internet, and we encourage you to keep your Kings casino login credentials confidential at all times.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our legal, regulatory and accounting obligations. Where required by gambling regulations, we may retain certain records, including transaction and verification data, for a minimum period after your account is closed. Once retention is no longer required, we securely delete or anonymise your information.

Your Rights

We recognise and respect your rights regarding the personal data we hold about you. Depending on applicable law, you may exercise the following rights.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain types of processing, including direct marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent, such as receiving promotional emails about a Kings bonus code or seasonal offers.

To exercise any of these rights, you can contact our support team through Live Chat, our Help Centre, or by emailing customersupport@instantgamesupport.com.

International Data Transfers

As we operate within a regulated international group, your data may be transferred to and processed in countries outside your country of residence, including Malta, where our licensing entity is based. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Children's Privacy

Our services are strictly intended for individuals who are of legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete that information and close the associated account.

Restricted Territories

We only accept players from permitted jurisdictions. Any jurisdiction other than the United Kingdom, unless covered by our regional offers for New Zealand, Ireland or South Africa, is treated as a Restricted Territory, and we do not knowingly process personal data or provide services to individuals located in Restricted Territories.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our support team via Live Chat, our Contact Form, or our Help Centre. You can also reach us by email at customersupport@instantgamesupport.com. We are here to assist you with any privacy-related concerns regarding your use of Kings Casino.